1. Introduction

At Translas (“we”, “us”, “our”), we strive to ensure that you are satisfied with your purchase. If you are not entirely satisfied, below is our policy regarding refunds and returns.

2. Eligibility for Returns / Refunds

• You may request a return or refund within 30 days from the date you receive the item.
• To be eligible, the item must be unused, in the same condition as you received it, and in its original packaging (including all accessories, manuals, labels).
• Items that are damaged, modified, or missing parts may not qualify for full refund or may be subject to a restocking fee.
• Certain goods are not returnable (e.g. custom-made or bespoke products, consumables, parts that are sealed) — if applicable, clearly list such non-returnable items on your site or in the product listing.

3. Non-Returnable Items / Exceptions

• Products marked as “Final Sale” or “Non-Returnable” are ineligible for return or refund.
• Consumables, safety items, or parts that are sealed for hygiene or regulatory reasons (if relevant).
• Items damaged by the customer, misuse, accident, or improper installation.
• Products where the serial number, warranty seal or label has been removed or tampered with.

4. How to Initiate a Return / Refund

• To request a return or refund, contact our Customer Support team at info@translas.com (or via the contact us page) with your order number, date of purchase, and reason for return.
• We will provide you with a Return Merchandise Authorization (RMA) number and instructions on returning the item.
• You must ship the item back to us using a reliable, trackable shipping method (you may be responsible for the return shipping cost unless otherwise agreed).
• The item must be returned within 14 days after issuance of the RMA number.

5. Refund Processing

• Once we receive and inspect the returned item, we will notify you via email whether your refund has been approved or denied.
• If approved, we will process the refund within 7 business days. The refund will be made using the original method of payment.
• Shipping costs (original or return) are non-refundable unless the return is due to our error (e.g. you received a wrong or defective item).
• In some cases, a restocking fee (e.g. 10-20% of item cost) may apply for non-defective returns, to cover inspection, repackaging, handling, etc.

6. Exchanges

• If you need a different model, size, or variant, you may request an exchange instead of a refund (subject to availability).
• Exchanges incur the same process as returns; once we receive the returned item, we ship the replacement to you.

7. Defective or Damaged Items

• If your item arrives defective, damaged, or incorrect, please report it to us within 14 days of receipt (with photos or other proof).
• We will either replace the item, issue a refund, or offer a discount, at our discretion.
• In such cases, we will also cover return shipping costs or arrange for pickup (if feasible).

8. Return Shipping

• You are responsible for arranging and paying for shipping the product back to us (except in defective/damaged or our-error cases).
• Use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost during return shipping.
• The item should be adequately packaged to prevent damage in transit.

9. Partial Refunds

• In certain cases, we may grant partial refunds (for items with missing parts, cosmetic damage, or non-original packaging).
• The amount refunded will be agreed case-by-case.

10. Late or Missing Refunds

• If you haven’t received your refund after the processing period, first check your bank/account for any delays.
• Then contact us at info@translas.com.
• We’ll help trace the transaction or correct any errors.

11. Policy Changes

We reserve the right to change this Refund & Returns Policy at any time, by posting the revised version on this page. The “Last updated” date will be adjusted accordingly. Your continued purchases after the change constitutes acceptance of the updated policy.